Antalya is the leader in air delays

We failed in Antalya, one of our most important resorts, in terms of punctuality and convenience in transportation, which is an important part of tourism. Antalya airport, where one in two flights is disrupted, was last year ranked the fourth worst airport in research by airline passenger rights organization AirHelp among 138 airports worldwide.

Tomasz Pawliszyn, CEO of AirHelp, stated that Antalya is an important transfer center for international flights and, therefore, there is a significant increase in the number of flights, and stated that in the research a ranking was made that classifies punctuality of flights, the quality of shops and airport facilities with customer reviews, and called the “AirHelp Score 2022”. According to , Antalya Airport ranked fourth in the list of worst airports. Antalya Airport became one of the fastest growing airports in the world, with a 125 percent increase in passenger numbers in 2021 and hosting more than 18 million passengers. “Unfortunately for tourists, it has one of the worst airports in terms of punctuality, with a score of only 5.67 out of 10.”

FLIGHT CANCELLATIONS IN ISTANBUL

While the flight disruption rate at Istanbul Airport was 33.62 percent, at Sabiha Gökçen Airport this rate was 52.58 percent. Regarding flight cancellations at Istanbul Airport, which has a higher cancellation rate than other airports at 4.08 percent, Pawliszyn said: “It may be due to staff shortages, technical glitches or scheduling conflicts.” .

Unresolved issues affect tourism

Customers mainly complain about long waiting times at Antalya airport, congestion at security checkpoints and difficulties finding a taxi. AirHelp CEO Tomasz Pawliszyn noted that unresolved problems at airports will affect tourism in the long term, saying: “Especially long-term delays and flight cancellations can lead to changes in holiday plans. “This is very costly for passengers because when their flights are cancelled, they can lose a full day of their hotel stay, pre-booked excursions or transport connections,” he said.