A new era in Internet and TV subscriptions

With the regulation made by the Information and Communications Technology Authority (BTK), in new subscription transactions a subscription cannot be started without confirming that the request is known to the person.

The regulation was drawn up by BTK in order to prevent grievances caused by new subscriptions established through calls made without the request of consumers.

With the regulation, “Procedures and principles for carrying out confirmation procedures before the new installation of individual subscription for Internet/TV and landline services” was accepted by decision of BTK in order to inform consumers who wish to receive electronic communications services transparently before the new individual subscription. installation and confirm your subscription requests.

PERIOD OF 6 MONTHS FOR COMPANIES

After its publication in the Official Gazette, companies will be given a period of 6 months to carry out the necessary steps for the procedures and principles in question to come into force.

In new subscription transactions, the subscription request will be confirmed as being known to the individual and the subscription cannot be initiated without confirmation.

In cases where a subscription request is made through any method related to the service, the consumer will first be called through the operator’s customer service and asked aloud if the call is made for purposes marketing or promotion of the Internet or TV service to be provided. offered by the operator or whether or not a text message has been sent to you, or confirmation will be obtained by dialing.

If the operator can verify that the consumer has previously made a promotional call about the service in question through the operator’s authorized channels, the subscription request will be processed; If it cannot be verified, the subscription request will not be processed.

If the consumer has not been previously contacted, the subscription request will not be processed directly.

CONFIRMATION WILL BE REQUESTED BY VOICE OR BY KEY

When the subscription request is processed, the type of service, nature of the service, rate and fees to be paid in case of termination of the requested service in the same search, the service is not a service offered jointly with another operator, a new subscription. initiated within the scope of the application, separate billing will be made whenever the service is received. The consumer will be informed that other subscriptions, if any, will not be canceled with the new subscription.

After this information, the consumer’s consent will be obtained by voice or by dialing to begin the subscription process.

If the consumer requests time to make a decision, the operator will call again in the next period and the information and confirmation process will be repeated.

IF THE CONSUMER DOES NOT RESPONSE TO THE CONFIRMATION CALL…

In cases where a confirmation call is not made within the scope of the new subscription request, the consumer does not respond to the confirmation call, information is not provided during the confirmation call, or approval is not given by the consumer. consumer, the new subscription establishment will not start the process.

The aim of the regulations is to prevent grievances that arise from new subscriptions, especially from calling people on the phone and giving false, misleading and/or incomplete information. (AA)