Train ticket return and exchange times are updated

The deadlines for refunds, ticket exchange and suspension of transactions at ticket offices and other sales channels in the field of rail passenger transport were redefined.

According to the announcement on the official website of the Republic of Turkey State Railways (TCDD), Taşımacılık AŞ, an update has been made to the passenger transportation rules.

Accordingly, open ticket usage periods and refund deduction rates were adjusted taking into account the needs of the day.

In terms of regulations, the processing time for refunds on box office transactions was increased from the last 5 minutes to 60 minutes, and ticket change and suspension times were increased from 15 minutes to 75 minutes.

In other transactions in the sales channel, the time for processing refunds, ticket exchange and dispatch has been increased from the last 30 minutes to 75 minutes.

REFUND RIGHTS INCREASE, THE PENALTY FOR NO TICKETS IS 4 TIMES

On refund transactions, the deduction rate applied before the day of departure was increased from 10 percent to 15 percent, and the deduction rate applied on the day of departure was increased from 20 percent to 35 percent.

The validity period of open ticket coupons has been reduced from 180 days to 90 days. The validity period of previously created open tickets will continue to be 180 days and will also be valid for tickets opened after the rule change.

Within the scope of the new regulation, a 10 percent deduction will be applied to ticket changes made on or before the day of departure.

The penalty rate for people without a ticket has also been increased from 2 to 4 times the price of the full standard one-way ticket. (AA)